Tonya Boone

• Ph.D., Operations Management, The University of North Carolina at Chapel Hill, Chapel Hill, NC (1997)
• Masters of Business Administration, William & Mary, Williamsburg, VA (1992)
• Bachelor of Science Electrical Engineering, The University of Kansas, Lawrence, KS (1982)

• Professor, Raymond A. Mason School of Business, William & Mary, Williamsburg, VA (August 2021-present)
• Associate Professor, Raymond A. Mason School of Business, William & Mary, Williamsburg, VA (August 2004-August 2021)
• Assistant Professor, Raymond A. Mason School of Business, William & Mary, Williamsburg, VA (August 2000-August 2004)
• Visiting Assistant Professor, Raymond A. Mason School of Business, William & Mary, Williamsburg, VA (1999-2000)
• Visiting Faculty, Indian School of Business, Hyderabad/Mohali, Indian (2012-2013)
• Assistant Professor, Fisher College of Business, The Ohio State University (1996-1999)
• Graduate Teaching Assistant, The University of North Carolina at Chapel Hill (1995-1996)
• Electrical Engineer, United States Department of Defense, Naval Station, Norfolk, VA (1982-1990)

• Leadership and Civic Engagement (BBA), Raymond A. Mason School of Business, William & Mary
• Sustainability and the Chesapeake Bay (BBA), Raymond A. Mason School of Business, William & Mary
• Sustainable Business Operations (Full-Time MBA/Executive MBA), Raymond A. Mason School of Business, William & Mary
• Green Supply Chain (BBA), Raymond A. Mason School of Business, William & Mary
• Environmental Consulting (BBA), Raymond A. Mason School of Business, William & Mary
• Operations & Supply Chain Management (BBA/Part-Time MBA/Full-Time MBA), Raymond A. Mason School of Business, William & Mary
• Supply Chain Management (Full-Time MBA), Raymond A. Mason School of Business, William & Mary
• Six Sigma (BBA/Full-Time MBA), Raymond A. Mason School of Business, William & Mary
• Quality Management (BBA/Full-Time MBA), Raymond A. Mason School of Business, William & Mary
• Computer Skills for Business (BBA), Raymond A. Mason School of Business, William & Mary
• Data Analysis and Modeling with Excel (BBA), Raymond A. Mason School of Business, William & Mary
• Business Statistics (BBA), Raymond A. Mason School of Business, William & Mary
• Quantitative Methods (Part-Time MBA), Raymond A. Mason School of Business, William & Mary
• Systems Analysis and Design (BBA/Full-Time MBA), Raymond A. Mason School of Business, William & Mary
• Introduction to Information Technology Management (Full-Time MBA), Raymond A. Mason School of Business, William & Mary
• Introduction to Operations Management (BBA/MBA), The Ohio State University
• Operations Strategy (BBA), The Ohio State University
• Introduction to Operations Management, Chapel Hill, University of North Carolina
• BUAD 560: Class guest lecturer (2009-present)
• Sustainable Operations Management, Indian School of Business (2012)

Student Advising

• Undergraduate student advisor (2012-2013, 2021-2023)
• WMSURE Faculty Fellow (Fall 2024-present)

Thesis/Named Scholar Advising

• Mentor, Dorris Duke Conservation Scholar (2018: Daniel Morgan)
• Honors thesis advisor, Huan Song (2013)
• Independent research project advisor, Indian School of Business, Akriti Chaudhauri and Megha Chawdry (2013)
• Advisor Sharp Scholar Independent project on E-waste Kevin Howell (2009)
• Committee member Joshua Weyland Honor's Thesis (2007)

Grants

• Raymond A. Mason School of Business Summer Research Grant (2014-2020)
• Co-principal investigator, Commonwealth Center for Energy and the Environment, Enhancing Interdisciplinary Learning, Transdisciplinary Problem Solving, and Stakeholder Engagement in the Chesapeake Bay (2017)
• Co-principal investigator, Citizens Scholar Grant, Course on Civic Leadership (2017)

Sponsored Research

• "Organizing for sustainability," Healthcare Without Harm and Practice Greenhealth (2011-2012)

• Sustainable Supply Chains: Models, Methods, and Policy, Springer, New York, 2012 (with Ram Ganeshan and Vaidy Jayaraman).
• New Directions in Supply Chain Management: Technology, Strategy, and Implementation, AMACOM, May 2002 (Co-edited with Ram Ganeshan)

• Boone, T., Fahimnia, B., Ganeshan, R., Herold, D., and Sanders, N. COVID and resilience, lessons for the Supply Chain, Transportation Research Part E, forthcoming.
• Boone, T., Ganeshan, R., and Sanders, N. AI/ML-driven Forecasting in the Supply Chain: Opportunities and Challenges, International Journal of Forecasting, Forthcoming.
• Boone, T., Ganeshan, R. (2021) Panic Buying during COVID-19: The Case of Toilet Paper, Foresight: International Journal of Applied Forecasting.
• Sanders, N. R., Boone, T., Ganeshan, R., Wood, N. (2019) Achieving sustainability in a digital, inter-connected world. Journal of Business Logistics, 40(3), 229-240.
• Boone, T., Achieving sustainability in a digital, inter-connected world. Invited paper, to appear in Journal of Business Logistics (with Ganeshan, R., Wood, N., Sanders, N. R.).
• Perspectives on supply chain forecasting. International Journal of Forecasting. 2019, 35, 121-127 (with Boylan, J., Fildes, R., Ganeshan, R., Sanders, N.).
• Consumer Analytics in the Era of Big Data in the Supply Chain. International Journal of Forecasting. 2019, 35, 170-180 (with Ganeshan, R., Jain, A., Sanders, N.)
• How Big Data could challenge planning processes across the supply chain. Foresight: The International Journal of Applied Forecasting, 2018, 50, 19-24 (with Ganeshan, R., Sanders, N.).
• "Can Google Trends Improve your Sales Forecast," Production and Operations Management Journal 2018, 27, 10, 177-1774 (with R. Ganeshan, R. Hicks, and N. Sanders).
• "Analysis of issues controlling the feasibility of automobile remanufacturing business in India, International Journal of Service and Operations Management, 2017, 26, 459-475 (with S. Mondal, A. Sinha, and R. Ganeshan).
• "Incorporating Google Trends Data into Sales Forecasting," International Journal of Applied Forecasting, 38, Summer 2015, 9-14 (with R. Ganeshan and R. Hicks).
• "The Keys to Demand-Supply Integration: An Extended Context." The International Journal of Applied Forecasting, 2015, 36,21-23 (with R. Ganeshan).
• "Free Shipping Policies of Online Retailers," International Journal of Production Economics, 2013, 143, 627-632 (with R. Ganeshan).
• "Editorial: Sustainable Supply Chains," in Sustainable Supply Chains: Models, Methods, and Policy Implications, Boone, Jayaraman, and Ganeshan, editors, Springer, New York, 2012, 1-8 (with R. Ganeshan and Vaidy Jayaraman).
• "By the Numbers: Visual Chronicle GHG Emissions," in Sustainable Supply Chains: Models, Methods, and Policy, Springer, New York, 2012, 9-28 (with R. Ganeshan).
• "A Primer on E-waste," in Sustainable Supply Chains: Models, Methods, and Policy, Springer, New York, 2012, 107-128 (with R. Ganeshan).
• "Carbon Footprinting: A Supply Chain Approach," in Sustainable Supply Chains: Models, Methods, and Policy, Springer, New York, 2012, 175-192 (with R. Ganeshan and Vaidy Jayaraman).
• "Organizing for Healthcare Sustainability," in Sustainable Supply Chains: Models, Methods, and Policy, Springer, New York, 2012, 37-48.
• "Do Professional Services Learn, Sustain and Transfer Knowledge?" in Learning Curves: Theory, Models, and Applications, M. Y. Jaber editor, CRC Press, Taylor and Francis, 2011, 367-379, (with R. Ganeshan and R. Hicks).
• "Forecasting Project Cost of Architectural and Engineering Projects," International Journal of Applied Forecasting, Fall 2009, 15, 37-41 (R. Ganeshan and R. Hicks).
• "Optimal Procurement Portfolios when using B2Bs: A Model and Analysis," International Journal of Production Economics, 2009, 118,1 146-151 (with R. Ganeshan and P. Aggarwal).
• "Learning and Depreciation in Professional Services," Management Science, 2008, 54, 7, 1231-1236 (with R. Ganeshan and R. Hicks).
• "Knowledge Acquisition and Transfer among Engineers: Effect of Network Structure," Managerial Decision Economics, 2008, 29, 5, 459-468 (with R. Ganeshan).
• "The Value of Information Sharing in the Retail Supply Chain: Two Case Studies," International Journal of Applied Forecasting, Spring 2008, 9, 12-17 (with R. Ganeshan).
• "eBusiness and Supply Chain Management: New Frontiers," Journal of Operations Management, 2007, 25, 6, 1195-1198 (with R. Ganeshan).
• "Experience-based Productivity Improvements in Project Environments," in New Directions in Supply Chain Management: Technology, Strategy, and Implementation, Tonya Boone & Ram Ganeshan, editors, AMACOM, May 2022, 272-281.
• "The Impact of Information Sharing Initiatives on Supply Chain Performance: An Exploratory Simulation Study," In Supply Chain Management - Applications and Algorithms, J. Geunes, P. M. Pardalos, and H. E. Romeijn, editors, Kluwer February 2002, 363-381 (with R. Ganeshan and A. J. Stenger).
• "The Impact of Imperfect Processes on Production Run Times," Decision Sciences, 2001, 31, 4, 773-787 (with Y. Guo, R. Ganeshan, and J. K. Ord).
• "The Effect of IT on Learning in Professional Services," Journal of Operations Management, 2001, 19, 4, 485-495 (with R. Ganeshan).
• "Production Economics and Process Quality: A Taguchi Perspective," International Journal of Production Economics, 2001, 71, 343-350 (with R. Ganeshan and S. Kulkarni).
• "The Impact of Inventory and Flow Planning Parameters on Supply Chain Performance: An Exploratory Study," International Journal of Production Economics, 2001, 71, 111-118 (with R. Ganeshan and A. J. Stenger).
• "The Integration in Supply Chain Management: A Framework and a Simulation," In Supply Chain Management: Innovations for Education, M. E. Johnson and D. F. Pyke, editors, POMS Series in Technology and Operations Management 2000, 2, 141-156 (with R. Ganeshan and A. J. Stenger).
• "Models and Methods to Support a New Type of Inventory Performance Measure: The ESWSO," Decision Sciences, 2000, 31, 1, 243-258 (with R. Ganeshan).
• "Exploring the Link Between Product and Process Innovation in Services," in Service Innovation Management, Fitzsimmons and Fitzsimmons editors, Sage Publications, 2000, 92-110.
• "Logistical Support for Manufacturing Agility in Global Markets," International Journal of Operations and Production Management, 1994, 14, 11, 73-85 (with J. Kasarda and G. Vastag).
• "Regional Differences in Research on International Operations Networks," International Journal of Production Economics, 1996, 46/47, 477-488 (with S. Johnson, M. Sisk and D. C. Whybark).

• "Sustainability Programs, Healthcare Outcomes and COVID19." Working Paper (2023)
• "Dynamics of Knowledge Transfer in Professional Service Organizations." Writing in Progress (with R. Ganeshan and R. Hicks).
• "Do Professional Services Learn from Outsourcing Projects?" Writing in Progress (with R. Ganeshan and R. Hicks)
• "Cost and Character of Sustainability in Healthcare." Writing in Progress.
• "Sustainability in Healthcare: How Sustainability Initiatives Affect Patient Satisfaction" Writing in Progress.
• "Cultural Comparison of Sustainability Perspectives: India and the US." Working Paper (with R. Batra)
• "Self-Threat and Sustainability," (with R. Batra). Research in Progress.
• "Old lamps for New: Freight-Choice Mode with Carbon Constraints." Working Paper (with R. Ganeshan) (2018).
• "Analysis of Premium Shipping Policies of Online Retailers," Working Paper (with R. Ganeshan) (2018).
• "Supply Chains for Ethical & Sustainable Fashion"
• "Linking Operations, IT Investments, and Firm-level Performance: An Examination of Internal Supply chains in Hospitals." Working Paper (with R. Ganeshan, C. Abraham, R. Kohli).
• "Using the Quincunx to Teach 6-sigma Ideas." Working Paper (with R. Ganeshan, M. Fry, and A. Raturi).
• "Multiple Sourcing and the Gamma Distribution." Working Paper (with R. Ganeshan and Y. Guo).
• "The Impact of Information Sharing Initiatives on Supply chain Performance: A Simulation Study," Working Paper (with R. Ganeshan & A. J. Stenger).
• "Knowledge Transfer Between Internet and Established Department: A Case Study." Working Paper.

• "Analysis of Premium Shipping Policies of Online Retailers," in the Proceedings of the International Seminar on Production Economics, 2014, Innsbruck, Austria, Volume 2, 87-96. (with R. Ganeshan)
• "The Impact of Technology on the Learning Curve of Service Organizations," Proceedings of the 1998 MSOM Conference, Seattle, WA.

• ITC Hotels: Designing Responsible Luxury (2013), ISB-Ivey case (ISB-016), Published by Harvard Business School Publishing, (with Nalin Kant Srivastava; Arohini Narain).
• ITC Hotels: Designing Responsible Luxury (2013), ISB-Ivey case Teaching Note (ISB-017), Published by Harvard Business School Publishing, (with Nalin Kant Srivastava; Arohini Narain).
• "Organizing for sustainability," Healthcare Without Harm and Practice Greenhealth White Paper (2012).
• Cultural Perspectives on Sustainability (with R. Batra), The Smart Manager, 2013, March-April, 4, 53-56.
  • Also appears in: Cultural Perspectives on Sustainability (with R. Batra), ISB Insight, 2012, 10, 4, 31-33.
• Fashion Industry: A Story of Consumption and Waste, ISB Insight, January 2012. Featured on:
  • rediff.com
  • Samachar.com
  • Textile Exchange
• "Forecasters in the Field," International Journal of Applied Forecasting, Fall 2009, 15, 47 (featured with R. Ganeshan).
• Book Review: Sustainable Fashion and Textile: Design Journeys, Fashion Practice, 2009, 1, 2, 271-280.
• "Eco-fashion: We are not what we wear" Research featured in William & Mary's Ideation, 2009.
• "5 Products, 5 Supply Chains, 5 Footprints (with Ram Ganeshan) on OperationsBuzz.com.
• "A Sustainability Timeline" on OperationsBuzz.com.
• "Explaining Manufacturing Performance Differences," Global Manufacturing Research Center Report, Kenan Institute, University of North Carolina, Chapel Hill, August 1996. (with D.C. Whybark)
• "Country and Industry Differences in Asset Productivity and Contemporary Manufacturing Practices," Global Manufacturing Research Center Report, Kenan Institute, University of North Carolina, Chapel Hill, July 1996. (with D.C. Whybark)
• "Comparing Industry and Country Manufacturing Performance," Global Manufacturing Research Center Report, Kenan Institute, University of North Carolina, Chapel Hill, June 1996. (with D.C. Whybark)
• "A Bibliography and Classification of International Operations Networks Research," Global Manufacturing Research Center Report, Kenan Institute, University of North Carolina, Chapel Hill, August 1995. (with S. Johnson and D.C. Whybark)

• Supply Chain Simulator (with R. Ganeshan and A. J. Stenger), 1996, Revised 2002, 2007, 2013.

• "History and Background of Industry Studies," Professional Development Workshop, Industry Studies Association annual conference, June 2023, Columbus, OH.
• Innovation and Entrepreneurship in New Space Industries, panel discussant, Industry Studies Association annual conference, June 2022, Philadelphia.
• "Reflections on Racial Equity and Inclusion: Overview of Webinars," with Jason Dedrick, Industry Studies Association annual conference, June 2021, virtual.
• "Sustainability Programs and Healthcare Outcomes," Kühne Logistics University, Hamburg, (September 2019).
• "How emerging Technologies are impacting Sustainability," (with R. Ganeshan) Industry Studies Association annual conference, Washington, D.C. (May 2017).
• "Quality and Sustainability in Healthcare: The Impact on Patient Satisfaction," Fifth World Congress on Production and Operations Management (2016).
• "The Impact of Perceived Quality and Environmental Sustainability on Patient Satisfaction," Production and Operations Management (POMS) annual conference (May 2016).
• "As the Bed Tower Tolls: Enabling Lean Operations for Hospital Bed Occupancy and Financial Performance," (with C. Abraham and I. Junglas) Industry Studies Association annual conference (May 2016).
• "Patient Satisfaction, Quality and Sustainability: An Experiment," Industry Studies Association annual conference (May 2015).
• "Using Visual Data in Operations Management Research," Production and Operations Management (POMS) annual conference, (May 2014).
• "Sustainability in Healthcare," invited paper Informs annual conference, (2014).
• "Case Studies of Sustainable Healthcare," Industry Studies Association (ISA) annual conference, (May 2014).
• "Sustainable Business Advantage," to Association of Small and Medium Enterprises, Mohali, India, (November 2013).
• "Challenge of Implementing Sustainability in Healthcare," Production and Operations Management annual conference, (May 2013).
• "Sustainability in Healthcare: How Sustainability Initiatives Affect Patient Satisfaction," Industry Studies Association annual conference, (May 2013).
• "Comparative Study of Sustainability Perspectives," Indian School of Business, (January 2012).
• "Knowledge Diffusion in Service Supply Networks," Production and Operations Management annual conference, (May 2012).
• "Outsourcing in Professional Services," Production and Operations Management annual conference, (May 2010).
• "The Cultural Dimensions of Supply Chain Management in Sustainable Operations," MidAtlantic Council of Latin American Studies Annual Conference, (March 2009).
• "The Ethics Behind the Aesthetics: Ethical Design Practices in the Americas," with Regina Root, Second International Conference on Sustainability in the Supply Chain, Portland State University, (October 2008).
• "Do Service Firms Learn From Outsourced Projects? - An Emperical Investigation in Professional Services," with Ram Ganeshan, Production and Operations Management (POM) annual conference, (May 2008)
• "An Examination of the Relationship Between Operational Investments and Environmental Performance," First International Conference on Business and Sustainability, Portland State University, (November 2007).
• "Participation in Voluntary Environmental Performance Management Systems: An Examination of Proximity and Network Effects," Greening Industry Network Conference, Toronto, (June 2007).
• "Insights on Predicting the Productivity of Project Managers in Service Operations," forthcoming, Institute for Operations Research and the Management Sciences, Atlanta, (October 2003) (with R. Ganeshan).
• "Interrelating Issues in Service, Quality and Environmental Management: Future Research Agenda," panelist, Academy of Management, Seattle, (August 2003).
• "Knowledge Depreciation and Transfer: An Overview," EUROMA/Production and Operations Management Society, Lake Como, Italy, (June 2003).
• "Information Sharing in Professional Service Supply Chains," Production and Operations Management Society, Savannah, (April 2003).
• "Business-to-Business Marketplace: Towards a Cogent Theory," Decision Sciences Institute annual meeting, San Diego, (November 2002).
• "Digital Marketplaces: Models and Methods," Academy of Management, Washington, D.C., (August 2001) (with R. Ganeshan).
• "eMarketplaces: The Promise, the Fall, and the Rebirth," Frank Batten Young Scholars Forum, William & Mary, Williamsburg, VA, (July 2001) (with R. Ganeshan).
• "The Depreciation and Transfer of Knowledge in Services." Presented at the Frank Batten Young Scholars Forum, William & Mary, Williamsburg, VA, (June 200).
• CPFR: The new Retail Business Model." Presented at the Frank Batten Young Scholars Forum, William & Mary, Williamsburg, VA (June 2000) (with Ram Ganeshan).
• "The Integration in Supply Chain Management: A Framework and a Simulation." Presented at the POMS National Meeting, San Antonio (April 2000) (with Ram Ganeshan).
• "The Impact of Technology on the Learning Curve of Service Organizations," Proceedings of the MSOM Conference, Seattle, WA, 1998, 19-23 (with R. Ganeshan).
• "A Framework for Analyzing the Effect of Supplementary Services on the Manufacturing Supply Chain," Proceedings of the Annual Decision Sciences Institute, San Diego, (1997) (with R. Ganeshan).
• "Industry and National Differences in Manufacturing Asset Productivity," A Business, Economic and Technological Exchange, Pan-Pacific Conference XII, (1995) (with D.C. Whybark).
• "Contemporary Manufacturing Practices and Asset Productivity Competing in the Global Marketplace: A Decision Sciences Viewpoint," Third International Conference Decision Sciences Institute, Mexico City, (1995) (with D.C. Whybark).
• "Regional Differences in Research on International Operations Networks," International Working Seminar on Production Economics, Igls, Austria, (1994) (with S. Johnson, M. Sisk and D.C. Whybark).

Editorial Service

• Special Issue Editor, International Journal of Forecasting on "Forecasting and Big Data." (2016-present)
• Special Issue Editor, Journal of Business Logistics on "Sustainability in the Digital Connected World." (2016-present)
• Special Issue Editor, Journal of Operations Management on "E-Business Technologies in the Supply Chain." (2008)
• Editorial Review Board, Journal of Supply Chain Management, Journal of Business Logistic.
• Ad-hoc reviewer Journal of Operations Management, Journal of Business Logistics, Decision Sciences, Journal of Supply Chain Management, Decision Sciences, IJPE, POMS

Community and Professional Service

• Industries Studies Board (Elected 2018; Term 2018-present); president (June 2022-present).
• Judge, Conrad Challenge, (Selecting High School Student Ventures) (2018-2019)
• Williamsburg Regional Library Foundation Board, finance sub-committee (2014-present).
• City of Williamsburg Economic Development Activity Board (2009-2017)
• Triangle innovation Incubator Management Board vice-chair, (2012-2017)
• Scientific Organizing Committee, POMS International Conference in Cuba (2016)
• Organizing committee, Healthcare Stream coordinator, Industries Studies Conference (2016, 2017, 2018)
• Williamsburg Montessori School Executive Board, (2009-2010)
• City of Williamsburg Core Group on the Arts and Creative Economy, (2010-2012)
• Examiner US Senate Productivity and Quality Award for Virginia (2009)

University/Mason School Service

• William & Mary Jefferson Award review panel (2023, 2024)
• William & Mary Class of 2027 Professorship review panel
• William & Mary Mid-career Workshop panel (2024)
• William & Mary ENSP 250 discussion instructor, (Spring 2024)
• William & Mary Environmental Science and Policy Executive Board (2007-2011; 2018-2023)
• Climate Action Plan Sustainability Committee, (2018-present)
• Teaching Evaluation Committee, (2003-present) (2018: Prof. Tracy Johnson)
• OSIM hiring sub-committee, (2004-present) (2018: Clinical hires)
• William & Mary Student Affairs, Director of Planning and Assessments search committee (2016)
• Title IX Co-principal investigator (2016)
• William & Mary Appeals committee, (2013-2016)
• William & Mary equal opportunity committee, (2013-2016)
• Raymond A. Mason School of Business, Diversity, (2013-2014)
• Raymond A. Mason School of Business Associate Dean Search Committee, (2013-2014)
• William & Mary Licensing Code of Conduct committee (2012-2013)
• William & Mary, Land, Energy and Environment Committee, (2008-2009)
• Raymond A. Mason School of Business, Research Committee, (2005-2011, 2014-2017)
• Presenter (with R. Root), Minority Admissions Event, (2009)
• Exploratory Global Inquiry Group (2009)