The Walt Disney Company, Disney Institute, Senior Engagement Manager
Assists organizations (outside of Disney) in improving the quality of customer experience through service delivery frameworks and methodologies, human resource practices and approaches to leadership management and succession. He has worked extensively with for-profit and not-for-profit clients across multiple industries. Client engagements include Europe, Asia, Africa, the Middle East, Central America, South Americas, Australia and the South Pacific. His work has facilitated significant customer experience improvement in the arenas of acute, ambulatory, and long-term health care; manufacturing; asset management; pharmaceuticals; insurance; banking; commercial air travel; higher education; retail; transportation; collegiate and professional sports; food and beverage.
Northside Hospital, Department Manager/Chief Therapist, Respiratory Care, Atlanta, Georgia
Managed and supervised 50 respiratory therapists and technicians. Responsible for recruiting, hiring, scheduling, evaluating performance, conducting continuing education, budgeting, purchasing, assisting physicians and the daily acute, chronic and emergency care of adults, pediatrics and neonates.
Military: U.S. Air Force, Commissioned Officer
- MBA, Management, Crummer Graduate School of Business, Rollins College, Winter Park, Florida
- BA, MA, and STB, Theology and Religious Studies, Catholic University of Louvain, Louvain, Belgium
- BS, Biology, St. Meinrad College, St. Meinrad, Indiana
- AS, AA, Respiratory Therapy Technology, Miami-Dade College, Miami, Florida