Carmen Hegge-Kleiser

Carmen A. Hegge-Kleiser

Area(s) of Expertise: Human Resources, Operations
Key Industries: Financial Services, Telecommunications


Thomson Reuters, Human Resources Change Management Consultant, Corporate Organizational Development
Provided change management support for the creation of Human Resource Centers of Excellence and the global integration of the Thomson Reuters Recruiting and Workforce Planning function. SVP-Human Resources and Organization Development, Thomson Tax & Accounting Division. Reported to divisional CEO and built full-service divisional level HR function.

American Express, VP-Center for Learning Effectiveness, Corporate
Headed corporate training and development programs supporting worldwide American Express businesses primarily targeting manager and executive-level staff. VP-Quality & Leadership initiatives. Instituted leadership upward feedback process benefits and salary administration transactions for 37,000 domestic employees. VP-Human Resources, Travelers Cheque Group. Led organization providing full-service HR support for 2,000 U.S. and international employees.

GTE, Director-Employee Relations, Corporate Headquarters
Led team of HR generalists providing HR services for approximately 1,200 employees. Manager-Organizational Development, Corporate staff. Part of the management team of newly created organizational development group formed when the telecommunications business was deregulated. Partnered with senior corporate and SBU executives to institute and conduct cultural audits, management climate surveys, and first corporate upward feedback process as part of the transition to a deregulated business.

  • MBA, Indiana University Kelly School of Business, Bloomington, Indiana
  • BA, Journalism/Political Science, South Dakota State University, Brookings, South Dakota