Chris  Caracci

Biography

Currently in his 30th year with The Walt Disney Company, Chris is Senior Engagement Manager with the Disney Institute, the brain trust for the company’s service-centric organizational culture, guiding 225,000 Disney employees worldwide. Using Disney’s time-tested cultural model, Chris assists organizations (outside of Disney) in their efforts to improve the quality of their own customer experiences, specifically through their service delivery frameworks and methodologies, their human resource practices, and their approaches to leadership management and succession.  He has worked extensively with for-profit and non-profit clients, large and small, across every industry, and around the globe.  His client engagements have taken him from Europe and the United Kingdom to Asia and Africa, the Middle East to Central America, Australia and the South Pacific to South America and the Caribbean.  Chris’ work has facilitated customer experience improvement in the arenas of acute, ambulatory, and long-term health care; manufacturing; asset management; pharmaceuticals; insurance; banking; commercial air travel; higher education; retail; transportation; collegiate and professional sports; and food and beverage.

Chris is a U.S. Armed Forces veteran, having served as an officer in the United States Air Force.  He holds an MBA from the Crummer Graduate School of Business at Rollins College in Winter Park, Florida, where he completed international management and organizational behavior projects in Peru and China.  Additionally, Chris holds BA, MA, and STB degrees in theology and religious studies from the Catholic University of Louvain in Louvain, Belgium