Rajiv Kohli's work cited in BusinessWeek white paper

Professor Rajiv Kohli's research is cited in the paper, "How IT Investments Today Will Be Rewarded Tomorrow."

The paper states: "UPS, for example, continued to plow dollars into technology through both the early 1990s recession and the dot-com implosion in 2000. The Atlanta-based delivery company digitized and integrated processes and added new services that allowed business clients deep visibility into its supply chain, says Rajiv Kohli, an associate professor at College of William and Mary, who has been a research partner with UPS."

Read the full paper (PDF).