This Module deals with how the value-creating processes within the Enterprise should be Engineered. Processes in a manufacturing context, for example, define what, when and where things will be built, what, when and where things will be bought, from whom and under what types of relationships, where to put things, and how to move things around. In other contexts, these processes determine how services are delivered.
Engineering and executing these processes is difficult in today’s environment because of uncertainty in how the future will unfold, as well as:
- Ever-changing competitive dynamics
- Rapidly evolving technologies
- Increasing customer expectations
- Responsiveness, more product variety
- Increasing complexity in business
- Globalization, shortening life cycles
Specifically, we will discuss how to design supply chains and service delivery processes in order to compete successfully in today’s turbulent business environment using these tools:
- Supply chain management
- Supply chain architecture/management
- Supply chain risk management
- Outsourcing/insourcing
- Advanced analytical modeling and decision support tools
- Information systems/technology
- XML, database and programming skills, simulation, optimization
- Process improvement (Lean, 6s)
This course is appropriate for students who are interested in these careers:
- Consulting
- Supply Chain Management
- Marketing
- Inter-firm collaborative processes, CRM, forecasting
- Finance
- How to characterize firms that have the potential to create sustainable value
- Mid-to upper-level corporate managerial positions in other disciplines
Archive
Operations and Information Technology Module Syllabus Fall 2005 (PDF)
Operations and Information Technology Module Syllabus Fall 2004 (PDF)